Cancellation Policies

Cancellation Policies
Cancellation policies
For group of  below 10 rooms: 

 - Cancellation within three (3) days, the cancellation fee equivalent to 100% of the reserved room(s) of the full- length stay shall be charged.
 - Cancellation within seven (5) days, the cancellation fee equivalent to 50% of the reserved room(s) of the full- length stay shall be charged.
 - Cancellation within ten (7) days, the cancellation fee equivalent the first (1st ) night shall be charged

For group of 10 rooms and above:

 - Cancellation within five (5) days, the cancellation fee equivalent to 100% of the reserved room(s) of the full- length stay shall be charged.
 - Cancellation within ten (7) days, the cancellation fee equivalent to 50% of the reserved room(s) of the full- length stay shall be charged.
 - Cancellation within fifteen (10) days, the cancellation fee equivalent the first (1st ) night shall be charged
 - Cancellation/ amendment on arrival date or no-show: full-length stay charge.
 - Cancellation charges will be invoiced based on bookings of Travel Agents/Tour Operators.
 - In some cases, Hotel may require deposit for the booking. After deposit, if Travel Agents/Tour Operators cancel or change arrival day, that deposit will be non -refundable as per Hotel decide
 - No cancellation fee will be charged, if the cancellation results from unavoidable situations such as accident, natural calamities etc. 
 - In the event that a group or series booking is reduced to less than 15 persons, FIT rates will automatically be assigned to replace the Group rates.


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